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Worth knowing

Let us service you so your Tivoli visit is magical. Every time.

Did you know that you can download the Tivoli app for free? That there are just as many adventures to be had in Tivoli when it is raining as when the sun is shining? And that as a Tivoli guest you can get a discount in Q-Park’s parking facilities?

Find information about all this and much much more here at this page.

  1. Credit cards, payment and ATMs

    Credit Cards:

    Tivoli accepts the following payment cards:

    • Dankort
    • VISA
    • Mastercard

    Please note that Tivoli adds a charge to all credit card transactions. This applies to cards issued in Denmark as well as abroad. Tivoli does not make a profit on this charge, which is duty payable to the credit card companies.

    Rates for credit cards issued in other countries:
    MasterCard and Visa 0,75%

    Rates for credit cards issued in Denmark:
    The charge is 0.75% for all credit cards issued in Denmark.

    Please note that this does not apply to Dankort, as it is a debit card.

    Checks and foreign currency

    Cheques will be cashed according to normal bank rules upon presentation of a valid ID card. 

    Cash points / ATM
    You can draw cash from the cashpoint/ATM near the Main Entrance with Dankort, international cards and internal Danske Bank cash cards. There is also a cashpoint/ATM at Glyptotek entrance and by the Ticket booth by the Star Flyer.

  2. First aid

    The Nurses' Station is manned by trained nurses and is located near the Family Amenity Centre. If you need help, contact the Tivoli staff or call +45 33 75 04 44.

  3. Luggage Lockers

    There are luggage lockers by the Main Entrance, the Glyptotek entrance and under the ride "Demon". It costs DKK 50 to hire a large locker, and DKK 30 for a small one.

    Please note that you can pay with coins, 50 Kroner-note, 100 Kroner-note and credit cards. These are the sizes of the lockers:

    Large lockers: H 59 cm B: 44 cm D: 75 cm

    Small lockers: H 44 cm B: 32 cm D: 50 cm

  4. TIVOLI's RECYCLING PROGRAMME

    As part of the effort to improve the environment Tivoli wants to reduce the amount of waste from disposable beverage containers. All refreshment outlets therefore serve beverages only in reusable cups. 

    DKK 5 will be added to the price of the beverage as a deposit for the cup. The deposit will be reimbursed at one of Tivoli’s Reusable Cup Refund Points.

  5. Glass bottles & Alcohol

    You are not allowed to bring glass bottles into Tivoli. Neither are you allowed to bring in bottles or containers of alcoholic drinks.

  6. Lost property

    Any lost property that is found must be handed in at Tivoli Service Centre by the Main Entrance. 

    Every Monday, the police collect lost property which has been found in Tivoli.

    Copenhagen Police
    Lost and Found
    Slotsherrensvej 113
    2720 Vanløse. 

    Phone: (+45) 38 74 88 22.

  7. Dogs

    Unfortunately, you may not take your dog with you into Tivoli. Of course, blind and partially sighted people may bring in guide dogs or service dogs. 

    See the practical information for visitors with functional impairments

  8. Entrances

    To enter Tivoli, please use the Main Entrance in Vesterbrogade and the Central Station entrance in Bernstorffsgade.

    The Glyptotek entrance on the corner of Tietgensgade and H. C. Andersens Boulevard is open from 6/4 - 25/9 2016. On Fridays the Glyptotek entrance will be staffed from 19.00 - 23.00.

    Entrance to Tivoli outside the season If you going to see a performance in the Glass- or Concert Hall outside the seasons, please use the Main Entrance to Tivoli at Vesterbrogade 3.

  9. Smoking

    Smoking is not permitted in the queueing passages or in places where the Smoking Act is in force.

  10. THE SERVICE CENTRE / INFORMATION

    The Service Centre is near the Main Entrance, with the entrance from the Gardens. All visitors' enquiries are dealt with here: leaflets are available, annual cards and concert tickets are on sale, and we can give general information. The Service Centre also takes care of lost children.

  11. Toilets

    There are toilets in these places:

    • By the Glyptotek entrance – Ladies', Gentlemen's and disabled toilet
    • By Pantomimeteatret (the Pantomime Theatre) entrance – Ladies', Gentlemen's and disabled toilet
    • By the Påfuglen Bistro - Ladies' toilet
    • In the Family Amenity Centre (near Petzi's World) – Ladies', Gentlemen's and disabled toilet
    • In Glassalen (the Glass Hall Theatre) and (Koncertsalen) the Concert Hall – Ladies', Gentlemen's and disabled toilet
    • By the Main Entrance - Ladies' and Gentlemen's toilet
    • By the Flying Trunk - Ladies' and Gentlemen's toilet

    Toilets for the disabled

    There are toilet facilities for the disabled by Pantomimeteatret (the Pantomime Theatre), in the Family Amenity Centre (near the playground) and by the Glyptotek entrance. In addition to these, you can find toilets for the disabled in a number of the restaurants in the Gardens and in Glassalen (the Glass Hall Theatre) and Koncertsalen (the Concert Hall).

    Family amenity room

    You will find our well-equipped baby changing room near Petzi's World (the playground), where among other things you can heat up baby food and milk. There are also baby changing facilities in the following toilets:

    • By the Main Entrance - Ladies' and Gentlemen's toilet (and a children's toilet in the Ladies')
    • By the Glyptotek entrance - Ladies' and Gentlemen's toilet
    • At Pantomimeteatret (the Pantomime Theatre) - Ladies' toilet
    • By the Påfuglen Bistro - Ladies' toilet
    • By Café Mamma Mokka - Ladies' toilet

  12. MULTI-RIDE TICKETS AND TICKET VENDING MACHINES

    There are 29 vending machines for tickets and Multi-ride tickets positioned around Tivoli. You can see on the map of the Gardens where the machines are placed.