Terms and conditions of trading

A. Admission, Unlimited ride ticket and group tickets

B. Package offers with and without overnight accommodation

C. Events, exhibitions and menus

D. Tivoli annual Card

E. Petzi teddy bear

F. Parking at APCOA PARKING

G. Ticket to Strömma

H. Gift certificate



A. Admission, Unlimited ride ticket and group tickets

1 If the ticket is printed, it MUST be printed on standard white printer paper on A4 format and must be brought with you to Tivoli.

2 Cut and do NOT tear the ticket itself. Only complete tickets will be accepted as valid.

3 The self-print tickets with and without an Unlimited ride ticket are valid for admission to Tivoli during the period indicated on the receipt. Tivoli reserves the right to restrict access to Tivoli on certain days or at certain times despite holding a valid ticket. If a restriction is imposed without warning, or the restriction is of a substantial nature, it is possible to have the money refunded by going to Tivoli Box Office, Vesterbrogade 3, 1630 Copenhagen V.

4 The barcode on the ticket MUST be scanned immediately upon entering Tivoli and the Unlimited ride wristband will be given at the ticket booth when the ticket is handed over (if a Multi-ride ticket is included).

5 The ticket is in the name of the bearer.

6 Each barcode/ticket can only be used once.

7 The tickets cannot be refunded. Purchasers renounce the right to have the tickets refunded within 14 days of purchase cf. § 17 (2) of the Act regarding consumer agreements, including § 9 para 2,no. 2a.

8 Tivoli cannot be held responsible for misuse of the ticket, for example if several copies of the same barcode are printed, the barcode has not been issued by Tivoli or the ticket is used by a person other than the person it is intended for.

9 In connection with use of entrance tickets which also provide access to a given ride, all safety restrictions must be fulfilled. We reserve the right to stop operating rides.

10 Complaints and queries: Tivoli Box Office, Vesterbrogade 3, 1630 Copenhagen V, +45 3315 1001, or info@tivoli.dk
European Commision's online complaint portal can also be used when filing a complaint. Complaints can be submitted here: http://ec.europa.eu/consumers/odr/
When filing a complaint enter our e-mail address info@tivoli.dk

11 If you have forgotten your self-print ticket, you can have the ticket printed at Tivoli Box Office is located at the left of the main entrance on Vesterbrogade 3.

B. Package offers with and without overnight accommodation

1 The ticket MUST be printed on standard white printing paper in A4 format.

2 Cut and do NOT tear the ticket itself. Only complete tickets will be accepted as valid.

3 The self-print tickets with and without an Unlimited ride ticket are valid for admission to Tivoli during the period indicated on the receipt. Tivoli reserves the right to restrict access to Tivoli on certain days or at certain times despite holding a valid ticket. If a restriction is imposed without warning, or if the restriction is of a substantial nature, it is possible to have the money refunded by going to Tivoli's Box Office, Vesterbrogade 3, 1630 Copenhagen V.

4 The barcode on the ticket MUST be scanned immediately at the ticket office windows at the entrance to Tivoli, where the Unlimited ride wristband and coupons are issued when the ticket is handed over.

5 The ticket is in the name of the bearer.

6 Each barcode/ticket can only be used once.
 
7 The tickets cannot be refunded. Purchasers renounce the right to have the tickets refunded within 14 days of purchase cf. § 17 (2) of the Act regarding consumer agreements, including § 9 para 2,no. 2a.

8 Tivoli cannot be held responsible for misuse of the ticket, for example if several copies of the same barcode are printed, the barcode has not been issued by Tivoli or the ticket is used by a person other than the person it is intended for.

9 Complaints and queries: Tivoli's Box Office, Vesterbrogade 3, 1630 Copenhagen V, +45 3315 1001, or info@tivoli.dk
European Commision's online complaint portal can also be used when filing a complaint. Complaints can be submitted here: http://ec.europa.eu/consumers/odr/
When filing a complaint enter our e-mail address info@tivoli.dk

10 We reserve the right to restrict the redemption of meal coupons without notice in the case of meals being sold out or if the eateries are fully occupied. This means that the meal tickets will be refunded if alternative arrangements for redeeming the coupons cannot be made within 2 hours. Table reservations cannot be made in connection with All Inclusive and PULS.

11 In connection with the use of both Multi-ride tickets and ride photos, all safety requirements and restrictions must be fulfilled, likewise you must always be in possession of the ticket giving access or the Multi-ride wristband for the rides. We also reserve the right to stop operating rides if necessary.

12 We reserve the right to close Tivoli's Aquarium if necessary due to events or similar in Tivoli's Concert Hall, and we cannot be held responsible for retail products ride photos being sold out. In the case of tickets bought in advance for Tivoli's Aquarium, the ticket for the aquarium will be refunded if it is closed.

13 NB! Hotel stays in connection with All Inclusive packages with overnight accommodation must be prepaid and cannot be amended, refunded or exchanged for other dates or products. The offer is only valid for one overnight stay, and with a maximum of one extra bed per room. The offer is valid for a limited number of rooms on selected dates in the following periods.
The hotel voucher must be shown at the reception of the hotel in question, and All Inclusive tickets must be used at Tivoli's ticket office windows. You can check in at the hotels after 2.00 pm on the day of arrival. You must check out before midday on the day of departure.


C. Events and exhibitions

1 The ticket MUST be printed on standard white printing paper in A4 format.

2 Cut and do NOT tear the ticket itself. Only complete tickets will be accepted as valid.

3 Self-print tickets are valid for access to events at Tivoli during the period indicated on the self-print ticket. Tivoli reserves the right without notice to restrict access to the other facilities at Tivoli on certain days or at certain times despite holding a valid ticket. Admission to Tivoli is not included in the ticket price unless otherwise indicated.

4 The barcode on the ticket is scanned when the ticket is used and if the Unlimited ride ticket is presented at the ticket booth for issue of the ticket (if an Unlimited ride ticket is included).

5 The ticket is in the name of the bearer.

6 Each barcode/ticket can only be used once.

7 With some discounts the guest must produce, if asked to do so, valid identification or documentation which entitles them to the discount price in question.

8 The tickets cannot be refunded. Purchasers renounce the right to have the tickets refunded with 14 days of purchase, cf. § 17 (2) of the Act regarding consumer agreements, including § 9, para 2, no. 2a.

9 Tivoli cannot be held responsible for misuse of the ticket, for example if several copies of the same barcode are printed, the barcode has not been issued by Tivoli or the ticket is used by a person other than the person it is intended for.

10 Complaints and queries: Tivoli's Box Office, Vesterbrogade 3, 1630 Copenhagen V, +45 3315 1001, or info@tivoli.dk

11 Menus: Menus purchased in the Tivoli webshop disclaims buyer the right to cancel a purchase within 14 days. Act on Certain Consumer Contracts § 17, par. 2, and in § 9, paragraph. 2, No. 2a.


D. Membership terms and conditions for Tivoli's annual cards

When purchasing an annual card the following terms and conditions are regarded as being accepted. For this reason, please read these terms and conditions thoroughly before buying the annual card.

1. Guests with an annual card for Tivoli are members of the Tivoli Annual Card scheme.

2. All cards entitle the cardholder to free admission to Tivoli for the Winter, Summer, Halloween and Christmas seasons in Tivoli from 8 years of age.

There are the following types of annual card:
  • Annual card: Admission for the cardholder. The card is strictly personal and is not valid for use by anyone but the cardholder.

  • Wild Card: In addition to admission, the cardholder is entitled to receive a free Unlimited ride wristband on each visit to Tivoli (only one per day). The Unlimited ride wristband is personal to you and must not be sold on. Infringement of this is regarded as misuse of membership.

  • Silver Card and Shareholder's Card: In addition to admission, the cardholder has the option of bringing one companion free of charge per day. This is only valid when visiting with the cardholder, and it is a condition that the companion is a business associate, family member, colleague or friend of the cardholder.

  • Gold and VIP Card: In addition to admission, the cardholder has the option of bringing up to four companions free of charge per day. This is only valid when visiting with the cardholder, and it is a condition that the companions are business associates, colleagues, family members or friends of the cardholder.

3. All types of annual card are strictly personal and only for use by the cardholder. The cardholder is responsible for ensuring that the annual card is not used improperly. If the annual card is used by someone other than the cardholder, this will be regarded as misuse, and the annual card will be cancelled and membership will stop. Misuse of an annual card may result in legal proceedings, as Tivoli reserves the right to claim compensation for damage sustained in connection with the misuse. The annual card will not be returned after cancellation, and you will receive neither a full nor partial membership refund.

4. If the cardholder has purchased an annual card which must be activated, it is the responsibility of the cardholder to activate the annual card via www.tivoli.dk, as indicated in the accompanying instructions. An annual card which is not activated will not provide admission to Tivoli and cannot be refunded or transferred to the next year.

5. In connection with use of an annual card, Tivoli takes a portrait photo of the cardholder which is saved for the purposes of admission control. When visiting Tivoli this photo will be displayed on a screen visible to attendant at the entrance. The cardholder must produce valid identification if asked to do so. While use of the annual card is not contingent upon Tivoli collecting and keeping a portrait photo of the cardholder, cardholders who do not wish to have a photo registered must always produce photographic identification at the entrance to Tivoli.

6. Free admission to Tivoli can only be obtained upon production of a valid annual card, likewise member benefits and discounts can only be obtained upon presentation of a valid annual card. If a cardholder has not brought a valid annual card with him, the cardholder must pay the normal entrance charge, which will not be refunded. In the case of a forgotten Wild Card, the cardholder must likewise pay the full price of an Unlimited ride ticket.

7. If the cardholder loses his annual card, Tivoli Annual Card administration must be contacted immediately on +45 33 15 10 01 after which the annual card will be blocked. If the annual card is used by another person without it having been blocked, this is regarded as misuse and the card will be cancelled. Cancelled annual cards will not be returned and no refund will be given. A lost or damaged card can only be replaced upon payment of a fee equalling a normal entrance fee.

8. Tivoli reserves the right to cancel an annual card without notice if the cardholder has acted deceitfully or improperly in or towards Tivoli, or has displayed unacceptable behaviour towards other guests, employees or equipment at Tivoli, or has not complied with the Garden's Regulations in force at any given time at Tivoli or instructions from staff at Tivoli.

9. Membership of the Tivoli Annual Card and the annual card purchased are valid from the time of purchase/time of activation until the end of the calendar year in which the card was purchased. Membership comes to an end automatically afterwards unless renewed. An annual card purchased after Halloween will also be valid for the subsequent calender year.

10. Membership is binding and cannot be terminated or refunded during the period of validity. If two memberships have been issued in the same name, one membership can be refunded during the period of validity if the annual card has not already been used. Membership cannot be transferred to another person, although membership can be transferred in the case of a member's death upon payment of a fee equalling a normal entrance charge.
Gift and commercial memberships are not refunded. If the annual card is unused, the gift membership can be transferred to another name within a week of it being received. If a new annual card has to be issued, payable for this is a fee equalling a normal entrance fee. An annual card sponsored by Tivoli can be upgraded upon payment of the price difference between the listed prices. Shareholder, press and other special cards cannot be altered.

11. Tivoli reserves the right to change the terms and conditions of membership without notice, including restricting the cardholder's access to Tivoli on certain days and at certain times. Changed terms and conditions of membership will be published on www.tivoli.dk/aarskort and cardholders who have registered for the service will also be notified by e-mail. 

11a. Tivoli reserves the right to restrict the cardholder's access to Tivoli on certain days or at certain times. This will be necessary for safety reasons, for example, or when limited access to Tivoli is required due to events inside or outside Tivoli. The cardholder will not be entitled to any compensation or refund in that connection.

12. Questions regarding the Tivoli Annual Card scheme should be addressed in writing or by telephone to: Tivoli Annual Card administration, Vesterbrogade 3, Postboks 233, 1630 Copenhagen V., tel. +45 33 15 10 01 and e-mail aarskort@tivoli.dk.

13. The card must be signed before use, and by signing, the cardholder accepts the conditions above.

Marketing and newsletters

By purchasing a Tivoli Annual Card, you have an opportunity to receive emails and newsletters from Tivoli containing relevant membership benefits and offers, information on events and discounts at Tivoli, and offers and benefits that are available from Tivoli's collaboration partners. Tivoli collaborates with businesses within the tourism, automotive, clothing, drinks, hotel and energy industries. A list of Tivoli's current collaboration partners is available to members at www.tivoligardens.com/erhverv/sponsorer. It will always be Tivoli that sends out the offers on behalf of our collaboration partners. Members who do not wish to receive these emails and newsletters can unsubscribe by emailing aarskort@tivoli.dk or by pressing the "Unsubscribe from Tivoli Tæt på" button ("Afmeld Tivoli Tæt På") at the bottom of the newsletter. The email address can also be used if you wish to unsubscribe from emails and newsletters when your membership ends, or at a later date.

E. Petzi teddy bears

1. Returns: You have the right to withdraw from the contract without giving any reason within 14 days. The cancellation period will expire 14 days after the date on which you or a third party got the physical possession of the toy. To exercise the right of cancellation you must inform us of your decision to withdraw from this contract by an unequivocal statement (eg. letter sent by post or email). Our contact data is: (Tivoli Vesterbrogade 3, 1630 Copenhagen V, ATT: Spil-Websalg-Bamser or info@tivoli.dk). The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired.

2. Effects of withdrawal: If you exercise your right to cancel this agreement, we will refund all payments received from you, including shipping charges (excluding additional costs as a result of your own choice of delivery other than the least expensive type of standard delivery offered by us ) without undue delay and in any event within 14 days from the date we have received notice of your decision to withdraw from this contract. We will refund the amount to the same payment method as you used for the initial transaction, unless you have expressly agreed otherwise. In any case subject to any fees as a result of repayment. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You send back the goods or hand them over to us at the following address: Tivoli Vesterbrogade 3, 1630 Copenhagen V. The return of the goods shall be made without undue delay and no later than 14 days from the date you have informed us about the performance of the contract cancellation. The deadline is met if you send back the goods before the expiry of the 14 days. You must bear the direct cost of returning the goods. The cost is estimated at a maximum of approximately 60 DKK.

3. Complaints and queries: Tivoli's Box Office, Vesterbrogade 3, 1630 Copenhagen V, +45 3315 1001, or info@tivoli.dk
European Commision's online complaint portal can also be used when filing a complaint. Complaints can be submitted here: http://ec.europa.eu/consumers/odr/
When filing a complaint enter our e-mail address info@tivoli.dk

F. Parking at APCOA PARKING

Use your ticket to enter and exit the parking facility.

If you use the parking space for less than the hours you have purchased, the rest of the amount will not be refunded to you. The ticket is non-refundable and non-replaceable. The ticket is valid for a period of 12 months from the purchase date and can be used only once.
A discount is already included in the price and can therefore not be combined with other discounts – including a Tivoli season pass.


G. Ticket to Strömma 

Tickets must be redeemed at the relevant Strömma ticket office. Online bookings must be paid with credit card and is immediately binding.

Discounts:
One child aged between 0 and 5 travels free per adult
Children aged 6 - 15 pay 50 % of the adult price
Groups of 10 persons or more are given a 10 % discount. This discount can be achieved by contacting Strömma Customer Service at e-mail info@stromma.dk or phone 0045 32 96 30 00.

Complaints have to be made during or immediately after completion of the tour. Complaints can be made to info@stromma.dk or prone 0045 32 96 30 00.
If the guest and Strömma Danmark A/S fail to reach agreement during negotiations, they may approach the Danish Board for Customer Complaints or a public court of law.



H. Gift certificate

1. Gift certificates are valid for three years after purchase and cannot be exchanged for cash

2. Gift certificates can be redeemed at Tivoli's entrances and at most restaurants and other shops inside the Gardens. A list of places where gift certificates can be used is available here: www.tivoligardens.com/en/praktisk/gavekort

3. It is not possible to pay out any amount outstanding on the gift certificate before it expires

4. Purchased gift certificates may be returned to a fee of DKK 50

5. Complaints and queries should be addressed to: Tivoli Box Office, Vesterbrogade 3, DK-1630 Copenhagen V, tel. 0045 33 15 10 01 or info@tivoli.dk

The European Commission's Online Dispute Resolution platform may also be used to file a complaint. Complaints can be submitted here: http://ec.europa.eu/consumers/odr/
When submitting a complaint, please provide our e-mail address: info@tivoli.dk



How Tivoli processes personal information

A. We process personal information about our members and guests as a natural part of Tivoli's activities and marketing by Tivoli. It is Tivoli's policy to be open about how we process such information. Tivoli A/S, CVR no. 10404916, Vesterbrogade 3, 1620 Copenhagen, Denmark, is the controller that collects and processes personal data.

B. Tivoli collects, stores and processes information regarding names, addresses, photos, email addresses, telephone numbers and dates of birth of members of My Tivoli (Mit Tivoli) and the Tivoli Annual Card scheme together with information regarding these holder's preferred use of the Gardens and their activities, and use of the annual card's payment function.

C. Tivoli also registers information regarding holders' visits to the Gardens during the current season for the purpose of classification into categories and to guard against any misuse of the annual cards.

D. Tivoli uses cookies on its website and in apps. These may collect personal data. Our use of cookies and processing of personal data in connection with this are described in further detail in our cookie policy, which is available here.

E. Tivoli uses this personal data to administer membership of My Tivoli and the Tivoli Annual Card scheme, to optimise information for members of these schemes regarding activities and offers in the Gardens, and to tailor the Gardens and offers to members and other visitors. Tivoli also uses the data for the purpose of marketing and to produce statistics and analyses.

F. In connection with use of an annual card, Tivoli takes a portrait photo of the cardholder. The photo, which will be used by Tivoli for the sole purpose of admission control, will be kept in a database. When visiting the Gardens the photo can be shown on a screen which is only visible to attendants at the entrance. While use of the annual card is not contingent upon Tivoli collecting and keeping a portrait photo of the cardholder, cardholders who do not wish to have a photo registered must always produce photographic identification at the entrance to Tivoli.

G. Our basis for processing a member's personal data is primarily the fulfilment of the agreement that is entered into between the member and Tivoli in regard to membership of My Tivoli and the Tivoli Annual Card scheme. We process portrait photos on the basis of the member's consent. In addition, we process personal data on the basis of our legitimate interest in marketing, developing both new and existing services and products, and analysing and producing statistics on our customer segments, products and services.  Personal data may also be processed in order for a legal claim to be exercised.

H. Please note that use of personal data for transmission of marketing materials only takes place when the member has expressly consented to this in advance, unless the law allows for us to contact the member without the member consenting in advance.

I. Tivoli attaches importance to the fact that all personal identification is kept confidential, and that the information can only be processed by employees who have received training in how personal information is to be processed to avoid the information being deleted or it getting into the wrong hands.

J. Tivoli reserves the right to carry out mail merging for the data on people who live at the same address. This avoids a family in which everyone has an annual card receiving, for example, four letters, one to the mother, one to the father and one to each of the children and instead they will receive one letter wich contains all the information.

K. The member is entitled to revoke any consent that he or she may have given at any time. We will then delete the personal data, unless we are able to continue processing it on some other legitimate basis. However, revocation of consent may mean we are no longer able to offer the same products and services.

L. Tivoli guarantees that it updates as necessary the stored information so that the personal information is not kept for longer than necessary. When a membership is cancelled, all the relevant information for the member in question will be suspended. No later than 24 months after membership ends, the member's personal data will be deleted or anonymised, unless we are legally obliged or entitled to keep the data for longer than this. The data may also be kept for a longer period in anonymised form.

M. Members of My Tivoli and the Tivoli Annual Card scheme are entitled to see what data Tivoli processes about them, and for what purpose the data is processed. Furthermore, members are entitled to object to the processing of the data and to request correction, deletion or blocking of data that are incorrect, misleading or have otherwise been processed in contravention of the relevant legislation, or to request that the processing be restricted. In certain cases, members are entitled to receive the personal data that Tivoli controls in a structured, commonly used and machine-readable format, and to transmit those data to another controller. Members who wish to exercise these rights can contact Tivoli A/S, Vesterbrogade 3, 1630 Copenhagen V.

N. If a member has questions about or whishes to complain about the processing of personal data, he or she can always contact Tivoli via e-mail or telephone, as described above. The member may also contact the Danish Data Protection Agency, Borgergade 28, 5., 1300 Copenhagen K, Denmark.