Terms and conditions of trading

These terms and conditions of sale were updated on 1 November 2018 and apply to all purchases made from and including this date. Products from this page are sold by Tivoli A/S ('Tivoli'), Vesterbrogade 3, 1630 Copenhagen V, Denmark, CVR no. 10404916. Inquiries to Tivoli may be made via e-mail to info@tivoli.dk and by telephone on + 45 3315 1001.

A. Admission, Unlimited ride ticket and group tickets

B. Package offers with and without overnight accommodation

C. Tickets for Performances, Shows and Concerts

D. Tivoli Pass

E. Petzi teddy bear

F. Parking at APCOA PARKING

G. Ticket to Strömma

H. Gift certificate

I. Show & Menu



A. Admission, Unlimited ride ticket and group tickets

1. If the ticket is printed, it MUST be printed on standard white printer paper on A4 format and must be brought with you to Tivoli.

2. Cut and do NOT tear the ticket itself. Only complete tickets will be accepted as valid.

3. The self-print tickets with and without an Unlimited ride ticket are valid for admission to Tivoli during the period indicated on the receipt. Tivoli reserves the right to restrict access to Tivoli on certain days or at certain times despite holding a valid ticket. If a restriction is imposed without warning, or the restriction is of a substantial nature, it is possible to have the money refunded by going to Tivoli Box Office, Vesterbrogade 3, 1630 Copenhagen V.

4. The barcode on the ticket MUST be scanned immediately upon entering Tivoli and the Unlimited ride wristband will be given at the ticket booth when the ticket is handed over (if a Multi-ride ticket is included).

5. The ticket is in the name of the bearer.

6. Each barcode/ticket can only be used once.

7. The tickets cannot be refunded. Purchasers renounce the right to have the tickets refunded within 14 days of purchase cf. § 17 (2) of the Act regarding consumer agreements, including § 9 para 2,no. 2a.

8. Tivoli cannot be held responsible for misuse of the ticket, for example if several copies of the same barcode are printed, the barcode has not been issued by Tivoli or the ticket is used by a person other than the person it is intended for.

9. In connection with use of entrance tickets which also provide access to a given ride, all safety restrictions must be fulfilled. We reserve the right to stop operating rides.

10. Complaints and queries: Tivoli Box Office, Vesterbrogade 3, 1630 Copenhagen V, +45 3315 1001, or info@tivoli.dk
You can also make your complaint to us using the online dispute resolution platform, http://ec.europa.eu/consumers/odr/, provided by the European Commission.

11. If you have forgotten your self-print ticket, you can have the ticket printed at Tivoli Box Office is located at the left of the main entrance on Vesterbrogade 3

We process your personal information in line with our Personal data policy. You will find our Personal data policy here.


B. Package offers with and without overnight accommodation

1. The ticket MUST be printed on standard white printing paper in A4 format or can be scanned directly from a cellphone.

2. Cut and do NOT tear the ticket itself. Only complete tickets will be accepted as valid.

3. The self-print tickets with and without an Unlimited ride ticket are valid for admission to Tivoli during the period indicated on the receipt. Tivoli reserves the right to restrict access to Tivoli on certain days or at certain times despite holding a valid ticket. If a restriction is imposed without warning, or if the restriction is of a substantial nature, it is possible to have the money refunded by going to Tivoli's Box Office, Vesterbrogade 3, 1630 Copenhagen V.

4. The barcode on the ticket MUST be scanned immediately at the ticket office windows at the entrance to Tivoli, where the Unlimited ride wristband and coupons are issued when the ticket is handed over.

5. The ticket is in the name of the bearer.

6. Each barcode/ticket can only be used once.

7. The tickets cannot be refunded. Purchasers renounce the right to have the tickets refunded within 14 days of purchase cf. § 17 (2) of the Act regarding consumer agreements, including § 9 para 2,no. 2a.

8. Tivoli cannot be held responsible for misuse of the ticket, for example if several copies of the same barcode are printed, the barcode has not been issued by Tivoli or the ticket is used by a person other than the person it is intended for.

9. Complaints and queries: Tivoli Box Office, Vesterbrogade 3, 1630 Copenhagen V, +45 3315 1001, or info@tivoli.dk
You can also make your complaint to us using the online dispute resolution platform, http://ec.europa.eu/consumers/odr/, provided by the European Commission.

10. We reserve the right to restrict the redemption of meal coupons without notice in the case of meals being sold out or if the eateries are fully occupied. This means that the meal tickets will be refunded if alternative arrangements for redeeming the coupons cannot be made within 2 hours. Table reservations cannot be made in connection with All Inclusive and PULS.

11. In connection with the use of both Multi-ride tickets and ride photos, all safety requirements and restrictions must be fulfilled, likewise you must always be in possession of the ticket giving access or the Multi-ride wristband for the rides. We also reserve the right to stop operating rides if necessary.

12. We reserve the right to close Tivoli's Aquarium if necessary due to events or similar in Tivoli's Concert Hall, and we cannot be held responsible for retail products ride photos being sold out. In the case of tickets bought in advance for Tivoli's Aquarium, the ticket for the aquarium will be refunded if it is closed.

13. NB! Hotel stays in connection with All Inclusive packages with overnight accommodation must be prepaid and cannot be amended, refunded or exchanged for other dates or products. The offer is only valid for one overnight stay, and with a maximum of one extra bed per room. The offer is valid for a limited number of rooms on selected dates in the following periods.
The hotel voucher must be shown at the reception of the hotel in question, and All Inclusive tickets must be used at Tivoli's ticket office windows. You can check in at the hotels after 2.00 pm on the day of arrival. You must check out before midday on the day of departure.

We process your personal information in line with our Personal data policy. You will find our Personal data policy here.


C. Tickets for Performances, Shows and Concerts 

1. The terms and conditions of sale cover tickets for events organised by Tivoli.

2.Tivoli uses Billetlugen A/S ('Billetlugen'), Mosedalvej 14, 2500 Valby, Denmark, CVR no. 29413274 as the ticket operator via which tickets for events are sold.

3. A binding purchase agreement between Tivoli and you, the customer, is only entered into once payment has been registered and received and you have received an order confirmation. The purchase agreement is subject to the general rules of Danish law, unless otherwise stated in invariable rules on consumer protection that apply to the country in which you reside.

4. Payment and fees

  • All prices are inclusive of VAT, taxes and ticket fees, but do not include delivery costs and other fees. These costs are stated separately and as part of the overall amount during the ticket purchase, before payment is made.
  • A ticket fee is payable in addition to the ticket price. The ticket fee comprises DKK 25-30 per ticket.
  • Tickets can be paid for using Dankort, VISA and MasterCard. All communication between you and Billetlugen is encrypted. If you pay with MasterCard or VISA, the payment is handled by CTS Eventim & Co. KGaA, Contrescarpe 75 A, 28195 Bremen, Germany, a company affiliated with Billetlugen. Payments via Dankort are handled by Netaxept.
5. Delivery

  • No delivery or transaction fee is charged for Print@Home tickets, while a delivery fee is charged for tickets that need to be sent via post. The amount of these fees depends on the order method and delivery address.
  • Tickets purchased online are sent by Billetlugen and the delivery costs depend on the destination to which the ticket is sent. The delivery charges will be stated separately during the purchase process.
  • Tickets bought from Tivoli over the telephone are sent via regular post. A delivery fee of DKK 35 will be charged per delivery.
  • If standard post is selected as the delivery method for an online purchase, the tickets will be sent via normal standard letter to the address provided at purchase. If there is only a short time before the event, the letter will be sent as Quick Post.
  • Print@Home tickets are sent immediately following the purchase.
  • Information about your bookings and purchases is available by logging into 'My profile' on billetter.tivoli.dk. You can also download Print@Home tickets here. If tickets sent via post have disappeared en route, contact Tivoli via e-mail at info@tivoli.dk telephone on + 45 3315 1001 or visit the Tivoli Box Office in person.
6. The ticket

  • The ticket with the printed barcode provides the ticket holder with access to the specific event stated on the ticket.
  • Unless otherwise stated on the ticket, it provides access to Tivoli for the entire opening period on the event date.
  • BPrint@Home tickets may be presented on a mobile phone at the entrances. It is not necessary to print the tickets.
  • The ticket is only valid if the barcode is active and legible.
  • Tickets that have been cancelled because they have gone astray, etc. are not valid for admission. The barcode is accepted only once.
  • For the issuance of tickets for which an age restriction or other specific requirement applies to the ticket holder (e.g. young person's ticket or companion ticket) identification must be provided on request.
7. Transfer of tickets

  • The use or transfer of purchased tickets for commercial purposes is not permitted, unless prior authorisation is obtained from Tivoli, including, for example, the use of tickets as prizes in competitions or similar transfer of tickets, in which the transfer of the ticket is added along with other services, such as the sale of a trip, restaurant visit, hotel stay and so on, and professional business sales or other transfer of tickets, regardless of the price for this.
  • Please note that under Act no. 458 of 23 May 2007 on the reselling of tickets for cultural and sports events, any attempt to profit from the reselling of concert tickets is prohibited. Violation will result in cancellation of the ticket and the situation will be reported to the police.
8. Exchanging tickets

  • Tickets are exchangeable for a fee of DKK 25-30 per ticket for the same performance on a different date, no later than 14 days before the original performance date.
  • Tickets are exchanged only if tickets are available at an equivalent or higher price. Any difference in price is paid by the customer when exchanging tickets.
  • Tickets can only be exchanged in person at the Tivoli Box Office or by telephoning the Tivoli Call Centre on +45 3315 1001.
9. Cancellation and refunds

  • Tickets are refunded only if the performance is cancelled. Pursuant to section 18(2), no. 12 of the Consumer Agreements Act, ticket purchases are not covered by the right of withdrawal from a transaction.
  • An event is regarded as cancelled only if it does not take place. Changes to the repertoire, location, partial performance of the event, etc. thus do not equate to cancellation.
  • Tickets are refunded in the event of cancellation.
  • Tickets purchased online are refunded by Billetlugen on behalf of Tivoli. The refund is credited to the card which was used to buy the tickets
  • Other tickets are refunded in person at the Tivoli Box Office or by telephoning the Tivoli Call Centre on +45 3315 1001.
  • Ticket fees and other fees, cancellation policies and any delivery costs paid in connection with the ticket purchase are not refunded in the event of cancellation/relocation.
10. Proviso

  • Tivoli reserves the right to cancel issued tickets against repayment of the ticket price and fees. Errors in price information and sold-out events do not incur any liability for Tivoli.
  • Tivoli reserves the right to change the seat allocation within the same ticket category, and to move a ticket to another category against payment of any difference in price.
11. Complaints and queries: Tivoli Box Office, Vesterbrogade 3, 1630 Copenhagen V, +45 3315 1001, or info@tivoli.dk
You can also make your complaint to us using the online dispute resolution platform, http://ec.europa.eu/consumers/odr/, provided by the European Commission.

We process your personal information in line with our Personal data policy. You will find our Personal data policy here.


D. Tivoli Pass Membership terms and conditions

When purchasing a Tivoli Pass, the following terms and conditions are regarded as being accepted. For this reason, please read the terms and conditions thoroughly before buying your Tivoli Pass.

1) General Tivoli Pass terms and conditions

1. All Tivoli Passes entitle the Passholder to free admission to Tivoli for Tivoli's open seasons, including Tivoli's Winter, Summer, Halloween and Christmas seasons.

2. A Tivoli Pass can either be purchased as a

  • subscription with annual payment
  • subscription with monthly payment, or as a
  • gift with an expiry date

3. There are the following types of Tivoli Passes:

  • Tivoli Pass: The Tivoli Pass provides admission for the Passholder. The Pass is strictly personal and is not valid for use by anyone but the Passholder.
  • Tivoli Silver Pass: The Tivoli Silver Pass entitles the Passholder to bring one companion free of charge per day. This is only valid when visiting with the Passholder, and it is a condition that the companion is a business associate, family member, colleague or friend of the Passholder.
  • Tivoli Gold Pass: The Tivoli Gold Pass entitles the Passholder to bring up to four companions together free of charge per day. This is only valid when visiting with the Passholder, and it is a condition that the companions are business associates, family members, colleagues or friends of the Passholder.
  • Tivoli Wild Pass: o The Tivoli Wild Pass provides admission for the Passholder personally as well as a free Multi-ride ticket for the Passholder on each visit to Tivoli (max. one per day). The Multi-ride ticket is personal to you and must not be sold on. Infringement of this is considered misuse of the Tivoli Pass.

4. Tivoli Passes are purchased as digital products. Physical Tivoli Passes are available for purchase in return for a fee. No fee is charged for issuing Tivoli Gold Passes or for Tivoli Passes purchased in a B2B context.

5. All types of Tivoli Passes are strictly personal and may only be used by the Passholder. It is the responsibility of the Passholder that the Tivoli Pass is not misused. If the Tivoli Pass is used by someone other than the Passholder, this will be regarded as misuse of the Tivoli Pass, and the Tivoli Pass will be cancelled. Misuse of a Tivoli Pass may result in legal proceedings, as Tivoli reserves the right to claim compensation for damage sustained in connection with the misuse. The Tivoli Pass will not be returned after cancellation, nor will the fee for the Tivoli Pass be refunded in full or in part.

6. If the Passholder has purchased a Tivoli Pass, it is the Passholder's responsibility to complete the Tivoli Pass via the link to the Passholder's My Tivoli (Mit Tivoli)-profile, which is sent to the Passholder in connection with the purchase. The Passholder can also complete the Tivoli Pass in person at the Tivoli Box Office. Read more about the completion procedure in points 2.9 and 3.5.

7. Free admission applies only for Tivoli's open seasons, including the Winter, Summer, Halloween and Christmas seasons on presentation of a valid Tivoli Pass. Tivoli Passholders who are unable to present their Tivoli Pass must pay the normal admission fee, which is non-refundable. Likewise, Tivoli Wild Passholders who have forgotten their Pass must pay the full price for a Multi-ride ticket.

8. Tivoli Passholders who lose their Tivoli Passes must immediately contact Tivoli's Call Centre on tel. +45 33 15 10 01 or write to tivolikort@tivoli.dk, after which the Tivoli Pass will be blocked. If the Tivoli Pass is used by another person without it having been blocked, this is regarded as misuse and the Pass will be cancelled. Cancelled Tivoli Passes will not be returned and no refund will be given. A lost or damaged Pass can be replaced upon payment of a fee.

9. Tivoli reserves the right to cancel a Tivoli Pass without notice if Tivoli deems that the Passholder has acted deceitfully or improperly in or towards Tivoli or displayed unacceptable behaviour towards other visitors, employees or equipment in Tivoli, or has not complied with the Garden's Regulations in force at any given time in Tivoli or instructions from staff in Tivoli.

10. Tivoli reserves the right to restrict the Passholder's access to Tivoli on certain days or at certain times. This will be necessary for safety reasons, for example, or when limited access to Tivoli is required due to events inside or outside Tivoli. The Passholder will not be entitled to any compensation or refund in that connection.

11. All Tivoli Passes can be purchased online via Tivoli.dk or in person at the Tivoli Box Office, Tivoli Service Centre and at Tivoli's entrances.

12. Questions regarding Tivoli Passes should be addressed in writing or by telephone to: Tivoli Call Centre, Vesterbrogade 3, Postboks 233, DK-1630 Copenhagen V., tel. +45 33 15 10 01 and e-mail tivolikort@tivoli.dk.

2) Tivoli Passes purchased as subscriptions

1. Tivoli Passes purchased as subscriptions are taken out as ongoing subscriptions, calculated and paid for either for one year (annual payment) or one month (monthly payment) at a time.

2. A Pass purchased with annual payment is valid for the month in which it is purchased and the 11 subsequent months. The first month is paid for in full regardless of the date of purchase.

3. A Pass purchased with monthly payment is valid for the full month in which the Pass was purchased. The full month is paid for regardless of the purchase date.

4. The validity period for a Tivoli Pass purchased as a subscription begins immediately, as soon as the Pass is issued. This also applies even though the Tivoli Pass is purchased in a period when Tivoli is closed.

5. An agreement on the purchase of a Tivoli Pass as a subscription can be entered into only by persons who are over the age of 18 and legally competent.

6. Tivoli Passes with annual payment can be purchased at the Tivoli Box Office and Tivoli.dk. Here, the purchaser will be informed of the current Membership terms and conditions, which the purchaser must accept. The Pass can be completed at the Box Office and online via Tivoli.dk. Tivoli Passes purchased at physical sales points may only be paid for one year ahead.

7. Tivoli Passes with monthly payment may only be purchased online via Tivoli.dk

8. You can purchase a Tivoli Pass as a subscription for other people. The payment obligation will be linked to you as the Administrator.

9. Tivoli reserves the right to charge a set-up fee.

10. Completion

  1. If the Passholder is not the same person as the Tivoli Pass Administrator (the person liable for making payment), a link will be sent to the Passholder. The link contains instructions for completing the Tivoli Pass on My Tivoli. The Administrator will receive an e-mail with a link to My Tivoli, where the remaining credit card information is to be filled in.
  2. he Passholder completes the Tivoli Pass by creating a profile on My Tivoli. The Passholder must, in this connection, create a password and upload a picture of the Passholder. The picture of the Passholder will be stored with a view to admission control. When the Passholder visits Tivoli, the photo is displayed on a screen visible to attendants at the entrance. The Passholder must show proof of identity on request. While use of the Tivoli Pass is not contingent upon Tivoli collecting and keeping a portrait photo of the Passholder, Passholders who do not wish to have a photo registered are always obliged to produce photographic identification at the entrance to Tivoli. The Passholder's name may be changed in person at the Box Office provided the Passholder's name is correspondingly changed in the Danish National register (Folkeregistret). The Passholder's photo can be changed if Tivoli deems that the Passholder's appearance has significantly changed. The Passholder must also register his or her payment information for use with ongoing payment.
  3. The physical Pass can be made electronic at a later date if the Passholder adds the Pass to Tivoli's app. The Tivoli Pass can also be printed out.

11. Payment

  1. For Tivoli Passes purchased with monthly payment, the first current month must be paid for at the time the Tivoli Pass is issued. Payment may only be made online in connection with the purchase at Tivoli.dk. The next payment is due between the 22nd and 26th day of the following month.
  2. For Tivoli Passes purchased with annual payment, payment must be made for 12 months at the time the Tivoli Pass is issued.
  3. The subscription can be paid with a payment card or credit card.
  4. When payment for a new period is deducted, the Passholder and Administrator are notified (the latter only if the Passholder and Administrator are not the same person) via My Tivoli.
  5. If the ongoing payment for the Subscription is not made at the agreed time, a reminder will be sent to the Administrator of the Tivoli Pass via the contact information supplied. A reminder fee of DKK 100 may be added in accordance with the Danish Interest Act (renteloven). The Pass will be blocked until valid payment data are received and payment has been made. The delay is considered significant if payment has not been made within 3 months of the due date, and Tivoli can then decide to cancel the Passholder's subscription agreement.
  6. Current prices and fees are always posted on Tivoli's website www.tivoli.dk/priser.
  7. Notification on price changes will be sent by e-mail to the e-mail address provided at least 45 days before the price change comes into force. Read more about the amended terms and conditions in point 2.12.
  8. If the Passholder has had a valid Tivoli Pass purchased as a subscription within the past 12 months, Tivoli reserves the right to charge a set-up fee if the Passholder once again wishes to purchase a Tivoli Pass.

12. Termination

  1. Tivoli Passes purchased as subscriptions may be terminated with one month's notice to the end of a month when five months have elapsed since the Subscription Agreement was registered. When the Subscription is terminated, the Tivoli Pass is not renewed when the Pass expires.
  2. Tivoli Passes purchased as subscriptions must be actively terminated and cannot be suspended.
  3. A subscription may only be terminated in writing via My Tivoli or e-mail to Tivoli's Call Centre, tivolikort@tivoli.dk.
  4. Failure to pay is not considered termination.
  5. The Tivoli Pass Administrator may terminate the Subscription for the Passholder if payment is the responsibility of the Administrator.
  6. If a Tivoli Pass purchased as a subscription with annual payment is terminated before the validity period expires, the amount due after the time of termination is refunded. The amount is refunded in person at the Box Office or if written notification is submitted to Tivoli's Call Centre via tivolikort@tivoli.dk. The amount will be refunded to an account number or credit card. The calculation is based on the price for monthly payment valid at any time i.e. the payment for the months before the time of the termination are calculated as if the agreement signed had been made for a subscription paid for monthly.
  7. Tivoli reserves the right to adjust prices during the commitment period. Read more about this in point 2.12.a.
  8. The receipt for termination will be sent by e-mail to the Tivoli Passholder and Administrator (the latter only if the Passholder and Administrator are not the same person).

13. Amended terms and conditions

  1. Tivoli reserves the right to adjust prices during the period of commitment. If the Tivoli Pass is purchased as a subscription with monthly payment, the Administrator may, in the case of price adjustments, terminate the Subscription Agreement, including during the period of commitment. If the Administrator has purchased a physical Tivoli Pass, the cost of this will be refunded.
  2. Notification on significant amendments to Tivoli's Membership terms and conditions will be posted on Tivoli's website www.tivoli.dk. Notification on price changes will be sent by e-mail to the e-mail address provided at least 45 days before the price change comes into force. Væsentlige ændringer i Tivolis Medlemsbetingelser vil blive varslet på Tivolis hjemmeside www.tivoli.dk. Prisændringer meddeles via e-mail til den oplyste e-mailadresse senest 45 dage før prisændringen træder i kraft.

14. Right of cancellation

  1. Your right to cancel your purchase of a Tivoli Pass purchased as a subscription extends for 14 days. This right of cancellation lapses if you make use of your Tivoli Pass, including if the Passholder uses the Tivoli Pass to gain admission to Tivoli.

15. Tivoli Lux

  1. Tivoli Lux is a benefit programme that provides access to a range of calendar-based and personal benefits in Tivoli. To gain access to the benefits offered by Tivoli Lux, the Tivoli Pass must be purchased as a subscription, the Passholder must have a My Tivoli profile and must have agreed to receive Tivoli's newsletter "Tivoli Tæt På".

3) Tivoli Passes purchased as gifts

1. When purchasing a Tivoli Pass as a gift, the buyer may choose the month when the Tivoli Pass is to become valid, though a maximum of two months from the purchase date. The Pass will be valid for 12 months.

2. A Tivoli Pass purchased as a gift is valid for 12 months from the month chosen by the buyer for it to become valid. This applies even if the Tivoli Pass is completed at a later date, and even if Tivoli is closed during the purchase period.

3. A Tivoli Pass without registered payment information expires after the prepaid period of 12 months and is therefore not a subscription. The Passholder may convert or renew the Tivoli Pass so that the Tivoli Pass has the nature of an ongoing subscription with either annual or monthly payment.

4. Passes purchased as gifts and as BTB sales are valid from the set start month and the following 11 calendar months after which they expire, unless a subscription is registered before the expiry date.

5. Completion

  1. Tivoli Passes purchased as gifts must be completed via Tivoli's app, Tivoli.dk or in person at the Box Office. A Tivoli Pass is complete when the Passholder has added his or her name and a personal portrait photo to the Pass.

6. Payment

  1. Tivoli Passes may be purchased with a payment card, credit card or MobilePay. Tivoli Passes may also be purchased with cash.
  2. When paying for a Tivoli Pass as a gift, the buyer pays in advance for the entire agreement period, i.e. 12 calendar months.
  3. Current prices are always posted on Tivoli's website, see www.tivoli.dk/priser.

7. Amended terms and conditions

  1. Notification on significant amendments to Tivoli's Membership terms and conditions will be posted on Tivoli's website www.Tivoli.dk. Notification on price changes for subscribers will be sent by e-mail to the e-mail address provided at least 45 days before the price change comes into force.

8. Right of cancellation

  1. Tivoli Passes purchased as gifts may be refunded within 14 days in person at the Box Office or in writing to Tivoli's Call Centre at tivolikort@tivoli.dk. This applies only to Tivoli Passes purchased by private individuals (B2C).
  2. No right of cancellation applies for Tivoli Passes purchased as gifts in a B2B context.
We process your personal information in line with our Personal data policy. You will find our Personal data policy here.


E. Petzi teddy bears

1. Returns: You have the right to withdraw from the contract without giving any reason within 14 days. The cancellation period will expire 14 days after the date on which you or a third party got the physical possession of the toy. To exercise the right of cancellation you must inform us of your decision to withdraw from this contract by an unequivocal statement (eg. letter sent by post or email). Our contact data is: (Tivoli Vesterbrogade 3, 1630 Copenhagen V, ATT: Spil-Websalg-Bamser or info@tivoli.dk).
The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired.

2. Effects of withdrawal: If you exercise your right to cancel this agreement, we will refund all payments received from you, including shipping charges (excluding additional costs as a result of your own choice of delivery other than the least expensive type of standard delivery offered by us ) without undue delay and in any event within 14 days from the date we have received notice of your decision to withdraw from this contract. We will refund the amount to the same payment method as you used for the initial transaction, unless you have expressly agreed otherwise. In any case subject to any fees as a result of repayment. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You send back the goods or hand them over to us at the following address: Tivoli Vesterbrogade 3, 1630 Copenhagen V. The return of the goods shall be made without undue delay and no later than 14 days from the date you have informed us about the performance of the contract cancellation. The deadline is met if you send back the goods before the expiry of the 14 days. You must bear the direct cost of returning the goods. The cost is estimated at a maximum of approximately 60 DKK.

3. Complaints and queries: Tivoli Box Office, Vesterbrogade 3, 1630 Copenhagen V, +45 3315 1001, or info@tivoli.dk
You can also make your complaint to us using the online dispute resolution platform, http://ec.europa.eu/consumers/odr/, provided by the European Commission.

We process your personal information in line with our Personal data policy. You will find our Personal data policy here.


F. Parking at APCOA PARKING

Use your ticket to enter and exit the parking facility.

If you use the parking space for less than the hours you have purchased, the rest of the amount will not be refunded to you. The ticket is non-refundable and non-replaceable. The ticket is valid for a period of 12 months from the purchase date and can be used only once.

A discount is already included in the price and can therefore not be combined with other discounts – including a Tivoli season pass.

We process your personal information in line with our Personal data policy. You will find our Personal data policy here.


G. Ticket to Strömma

Tickets must be redeemed at the relevant Strömma ticket office. Online bookings must be paid with credit card and is immediately binding.

Discounts:
One child aged between 0 and 5 travels free per adult
Children aged 6 - 15 pay 50 % of the adult price
Groups of 10 persons or more are given a 10 % discount. This discount can be achieved by contacting Strömma Customer Service at e-mail info@stromma.dk or phone 0045 32 96 30 00.

Complaints have to be made during or immediately after completion of the tour. Complaints can be made to info@stromma.dk or prone 0045 32 96 30 00.
If the guest and Strömma Danmark A/S fail to reach agreement during negotiations, they may approach the Danish Board for Customer Complaints or a public court of law.

We process your personal information in line with our Personal data policy. You will find our Personal data policy here.


H. Gift certificate

1. Gift certificates are valid for three years after purchase.

2. Gift certificates can be redeemed at Tivoli's entrances and at most restaurants and other shops inside the Gardens. A list of places where gift certificates can be used is available here: www.tivoligardens.com/en/praktisk/gavekort.

3. It is possible to return a gift card in the valid period for a fee of DKK 50.

4. In case of repayment during the period from the expiry of the gift card and up to a year later, the fee will lapse.

5. After four years from the date of purchase, the possibility of repayment lapses.

6. Complaints and queries: Tivoli Box Office, Vesterbrogade 3, 1630 Copenhagen V, +45 3315 1001, or info@tivoli.dk
You can also make your complaint to us using the online dispute resolution platform, http://ec.europa.eu/consumers/odr/, provided by the European Commission.

We process your personal information in line with our Personal data policy. You will find our Personal data policy here.


I. Show & Menu 

1. Menus covered by the 'Show & Menu' offer are provided by Tivoli A/S (”Tivoli”), Vesterbrogade 3, 1630 Copenhagen V, Denmark, CVR nr. 10 40 49 16. 

2. Tickets are sold via Billetlugen A/S ('Billetlugen'), Mosedalvej 14, 2500 Valby, Denmark, CVR no. 29 41 32 74, which is Tivoli's ticket operator.

3. Purchase of menus covered by Show & Menu cannot be cancelled under section 18(2), no. 12 of the Consumer Agreements Act.

4. Purchase of menus covered by Show & Menu automatically triggers a table reservation at the selected restaurant.

5. Confirmation and a valid performance ticket must be shown on arrival.

6. The price only covers the menu at the selected restaurant. Performance ticket and admission to Tivoli are not included in the price and must be purchased separately.

7. Menus covered by the Show & Menu offer can be purchased up to three days before the performance date.

8. Menus purchased for evening performances are served two hours before the performance. Menus purchased for afternoon performances are served immediately after the performance, but no earlier than 17:00.

9. Menus are subject to change. We also regret that we cannot guarantee capacity at individual restaurants.

10. The ticket is not personal and can be used by the bearer.

11. Each barcode/ticket may only be used once.

12. Tivoli cannot be held responsible for misuse of the ticket, if for example several copies with the same barcode are printed, the barcode was not issued by Tivoli or the ticket is used by someone other than intended.

13. If the performance is cancelled, the associated menus are also cancelled, and the ticket cannot thereafter be used as a means of payment. When a performance is cancelled, Tivoli contacts those visitors who have availed themselves of the Show & Menu offer in order to exchange or refund the relevant menus. Tivoli regrets that it may not be possible to reach all visitors who have purchased menus for a cancelled performance. Any visitors who turn up will be referred to the restaurant's general menu.

14. Complaints and queries: Tivoli Box Office, Vesterbrogade 3, 1630 Copenhagen V, +45 3315 1001, or info@tivoli.dk
You can also make your complaint to us using the online dispute resolution platform, http://ec.europa.eu/consumers/odr/, provided by the European Commission.

We process your personal information in line with our Personal data policy. You will find our Personal data policy here.


How Tivoli processes personal information

A. We process personal information about our members and guests as a natural part of Tivoli's activities and marketing by Tivoli. It is Tivoli's policy to be open about how we process such information. Tivoli A/S, CVR no. 10404916, Vesterbrogade 3, 1620 Copenhagen, Denmark, is the controller that collects and processes personal data.

B. Tivoli collects, stores and processes information regarding names, addresses, photos, email addresses, telephone numbers and dates of birth of members of My Tivoli (Mit Tivoli) and the Tivoli Annual Card scheme together with information regarding these holder's preferred use of the Gardens and their activities, and use of the annual card's payment function.

C. Tivoli also registers information regarding holders' visits to the Gardens during the current season for the purpose of classification into categories and to guard against any misuse of the annual cards.

D. Tivoli uses cookies on its website and in apps. These may collect personal data. Our use of cookies and processing of personal data in connection with this are described in further detail in our cookie policy, which is available here.

E. Tivoli uses this personal data to administer membership of My Tivoli and the Tivoli Annual Card scheme, to optimise information for members of these schemes regarding activities and offers in the Gardens, and to tailor the Gardens and offers to members and other visitors. Tivoli also uses the data for the purpose of marketing and to produce statistics and analyses.

F. In connection with use of an annual card, Tivoli takes a portrait photo of the cardholder. The photo, which will be used by Tivoli for the sole purpose of admission control, will be kept in a database. When visiting the Gardens the photo can be shown on a screen which is only visible to attendants at the entrance. While use of the annual card is not contingent upon Tivoli collecting and keeping a portrait photo of the cardholder, cardholders who do not wish to have a photo registered must always produce photographic identification at the entrance to Tivoli.

G. Our basis for processing a member's personal data is primarily the fulfilment of the agreement that is entered into between the member and Tivoli in regard to membership of My Tivoli and the Tivoli Annual Card scheme. We process portrait photos on the basis of the member's consent. In addition, we process personal data on the basis of our legitimate interest in marketing, developing both new and existing services and products, and analysing and producing statistics on our customer segments, products and services.  Personal data may also be processed in order for a legal claim to be exercised.

H. Please note that use of personal data for transmission of marketing materials only takes place when the member has expressly consented to this in advance, unless the law allows for us to contact the member without the member consenting in advance.

I. Tivoli attaches importance to the fact that all personal identification is kept confidential, and that the information can only be processed by employees who have received training in how personal information is to be processed to avoid the information being deleted or it getting into the wrong hands.

J. Tivoli reserves the right to carry out mail merging for the data on people who live at the same address. This avoids a family in which everyone has an annual card receiving, for example, four letters, one to the mother, one to the father and one to each of the children and instead they will receive one letter wich contains all the information.

K. The member is entitled to revoke any consent that he or she may have given at any time. We will then delete the personal data, unless we are able to continue processing it on some other legitimate basis. However, revocation of consent may mean we are no longer able to offer the same products and services.

L. Tivoli guarantees that it updates as necessary the stored information so that the personal information is not kept for longer than necessary. When a membership is cancelled, all the relevant information for the member in question will be suspended. No later than 24 months after membership ends, the member's personal data will be deleted or anonymised, unless we are legally obliged or entitled to keep the data for longer than this. The data may also be kept for a longer period in anonymised form.

M. Members of My Tivoli and the Tivoli Annual Card scheme are entitled to see what data Tivoli processes about them, and for what purpose the data is processed. Furthermore, members are entitled to object to the processing of the data and to request correction, deletion or blocking of data that are incorrect, misleading or have otherwise been processed in contravention of the relevant legislation, or to request that the processing be restricted. In certain cases, members are entitled to receive the personal data that Tivoli controls in a structured, commonly used and machine-readable format, and to transmit those data to another controller. Members who wish to exercise these rights can contact Tivoli A/S, Vesterbrogade 3, 1630 Copenhagen V.

N. If a member has questions about or whishes to complain about the processing of personal data, he or she can always contact Tivoli via e-mail or telephone, as described above. The member may also contact the Danish Data Protection Agency, Borgergade 28, 5., 1300 Copenhagen K, Denmark.