Information about COVID-19

Last updated November 4th 2020 

Tivoli asks anyone experiencing symptoms of infection not to visit Tivoli. People with symptoms should self-isolate at home. If you've been ill, we also ask you not to visit Tivoli until you've been symptom-free for at least 48 hours.

All employees who have visited orange or red risk areas will be sent home for a period of 14 days after returning to Denmark. We also ask you not to visit Tivoli if you have visited a country in an orange or red risk area within the last 14 days. If in any doubt, please refer to the guidelines of the Danish Ministry of Foreign Affairs (Udenrigsministeriet).

We kindly ask all guest to book the time of their arrival prior to their visit. Tivoli will only allow entrance to the Gardens with a valid reservation. The functionality for booking your visit is not yet finished, but you will find the information on this page, once the functionality is available.

Our guests will find installed hand sanitizing stations around the Tivoli site and at all rides. In addition, there are distance markers and reminders to keep to the right in all high-footfall areas at Tivoli. Due to the updated government precautions, guests are required to wear a face mask when visiting restaurants and cafés in the Gardens. Face masks are also mandatory on some of our rides, where masks are provided free of charge.

Read more about the measures Tivoli has taken to protect guests.

Especially regarding Tivoli Pass holders
We would like to thank you for the extensive loyalty you are demonstrating as a Tivoli Pass holder. Please know that your support is invaluable.

As a Tivoli Pass holder, you are entitled to compensation for those days in which Tivoli's summer season has been shortened by order of the authorities. Compensation is calculated based on your pass type and the number of opening days you have lost in 2020. Some examples are shown below.

If you wish to support Tivoli at this difficult time, you can choose to disregard the opportunity for compensation.

This support from our loyal Tivoli Pass holders means a lot to us, and helps to ensure that we can once again meet to enjoy culture and fun in Tivoli.

A big thank you to all our visitors for your patience, trust and support.

Example 1:
You have a Tivoli Pass subscription, which is due for renewal on 31 October 2020. You will lose 53 days including the extended summer season, and are therefore entitled to up to DKK 67.45 in compensation.

Example 2:
You have a Tivoli Wild Pass bought in Tivoli without a subscription, and it runs out on 31 December 2020. You will lose 53 days including the extended summer season, and are therefore entitled to up to DKK 187.90 in compensation.

To obtain compensation, please e-mail tivolikort@tivoli.dk.

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According to the guidelines issued by the Danish authorities, attendances of up to 500 people are currently permitted for cultural events where people are sitting down, but there are specific requirements regarding distances and floor size. As a consequence, some performances will go ahead as planned, but a number of performances and events scheduled at the Tivoli Concert Halls are affected by these restrictions and will therefore be rescheduled. The affected performances include:

Especially regarding "Dyrene i Hakkebakkeskoven"
Tivoli and Teater-V has decided to postpone "Dyrene i Hakkebakkeskoven" until Spring 2021. Tickets for the shows are automatically moved to next year. All affected guests have been contacted directly via the email they have used for the ticket purchase.

Especially regarding "Midt om natten"
Tivoli, Langkjær Entertainment og Live Nation has decided to postpone Midt om natten until Spring 2021. Further information have been sent straight to affected customers’ email addresses. 

Especially regarding "MAMMA MIA!"
Patrons who have purchased tickets for MAMMA MIA, have been contacted directly via email.  
 
Especially regarding "Zirkus"
Due to recommendations from the Danish Health Authority and restrictions due to the COVID-19 virus, the show has been postponed until 26 February 2021. Tickets for the show are automatically moved to February. All affected guests have been contacted directly via email.
 
Especially regarding "The Bodyguard"
Tivoli, Langkjær Entertainment og Live Nation has decided to postpone The Bodyguard until January 2021. Further information has been sent straight to affected customers’ email addresses.
 
Especially regarding "Alvin Ailey"
Due to COVID-19 Alvin Ailey American Dance Theater has decided to postpone Alvin Ailey until Autumn 2021. Further information has been sent straight to affected customers' email addresses.

Especially regarding "Robin Hood"
Due to COVID-19 Eventyrteatret has decided to postpone "Robin Hood" until Autumn 2021. Further information has been sent straight to affected customers' email addresses.

Especially regarding "Det magiske julebånd"
Due to COVID-19 Eventyrteatret has decided to postpone "Det magiske julebånd" until Christmas 2021. Further information has been sent straight to affected customers' email addresses.

Especially regarding "Tell Me About It - Crasy Christmas Cabaret"
Due to COVID-19 the show "Tell Me About It" is postponed until Christmas 2021. Further information has been sent straight to affected customers' email addresses.

Especially regarding "Nøddeknækkeren"
Due to COVID-19 we unfortunately have to cancell the christmas ballet "Nøddeknækkeren". Further information has been sent straight to affected customers' email addresses.

Especially regarding "Ørkenens Sønner"
Due to COVID-19, the organizer Agenzy A/S has decided to postpone the show "Ørkenens Sønner" in Tivoli until February 2021. Further information has been sent straight to affected customers' email addresses.

 

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Please refer to the website of the Danish Health Authority, which is updated on an ongoing basis with the latest information about COVID-19: sst.dk/corona

You are always welcome to get in touch by telephoning the Tivoli Call Centre on + 45 33 15 10 01 or by emailing info@tivoli.dk if you have any questions.

We are looking forward to seeing you!

When attending live-events in Tivoli, please remember to comply with the following security instructions due to COVID-19:

  • Please stay in your seat
  • The walking area should only be used to and from the restrooms and bar - please don't stop on your way
  • Please, as far as possible, only one person from your party should go to the bar
  • Unfortunately it is not allowed to sing or dance to the music
  • Please do not move the benches

Please don't hesitate to reach our to our Tivoli staff if you have any question.

Tivoli wishes you a safe and unforgettable experience. 

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