Information about COVID-19

Last updated September 16th 2020 

Tivoli is following the development of COVID-19 closely, and our most important priority is the safety of our employees and visitors. This means that we are following all the recommendations of the Danish Health Authority, and we encourage everyone to pay attention to hygiene and use hand sanitizer. All employees who have spent time in risk areas will be sent home for a period of 14 days after arriving back in Denmark. We also encourage you to not visit the Gardens if you have any symptoms of illness. People with symptoms should isolate themselves at home.

In Tivoli you will find hand sanitizer placed in The Gardens and at the exit of all rides. Visitors are kindly asked to wear face masks, when visiting restaurants in Tivoli, when standing or walking. Once you are seated, you are no longer required to wear a face mask. A few rides require a face mask, and these are handed out for free in the line. We recommend that you read the following guidelines before your visit to the Gardens:

See Tivolis precautions to assure a safe visit

We are happy to announce that we extend the summer season until 4 October. We are looking forward to welcoming you to our Gardens again.

Especially regarding Tivoli Pass holders
We would like to thank you for the extensive loyalty you are demonstrating as a Tivoli Pass holder. Please know that your support is invaluable.

As a Tivoli Pass holder, you are entitled to compensation for those days in which Tivoli's summer season has been shortened by order of the authorities. Compensation is calculated based on your pass type and the number of opening days you have lost in 2020. Some examples are shown below.

If you wish to support Tivoli at this difficult time, you can choose to disregard the opportunity for compensation.

This support from our loyal Tivoli Pass holders means a lot to us, and helps to ensure that we can once again meet to enjoy culture and fun in Tivoli.

A big thank you to all our visitors for your patience, trust and support.

Example 1:
You have a Tivoli Pass subscription, which is due for renewal on 31 October 2020. You will lose 53 days including the extended summer season, and are therefore entitled to up to DKK 67.45 in compensation.

Example 2:
You have a Tivoli Wild Pass bought in Tivoli without a subscription, and it runs out on 31 December 2020. You will lose 53 days including the extended summer season, and are therefore entitled to up to DKK 187.90 in compensation.

To obtain compensation, please e-mail tivolikort@tivoli.dk.

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According to the guidelines issued by the Danish authorities, attendances of up to 500 people are currently permitted for cultural events where people are sitting down, but there are specific requirements regarding distances and floor size. As a consequence, some performances will go ahead as planned, but a number of performances and events scheduled at the Tivoli Concert Halls are affected by these restrictions and will therefore be rescheduled. The affected performances include:

Especially regarding "Dyrene i Hakkebakkeskoven"
Tivoli and Teater-V has decided to postpone "Dyrene i Hakkebakkeskoven" until Spring 2021. Tickets for the shows are automatically moved to next year. All affected guests have been contacted directly via the email they have used for the ticket purchase.

Especially regarding "Midt om natten"
Tivoli, Langkjær Entertainment og Live Nation has decided to postpone Midt om natten until Spring 2021. Further information have been sent straight to affected customers’ email addresses. 

Especially regarding "MAMMA MIA!"
Patrons who have purchased tickets for MAMMA MIA, have been contacted directly via email.  
 
Especially regarding "Zirkus"
Due to recommendations from the Danish Health Authority and restrictions due to the COVID-19 virus, the show has been postponed until 26 February 2021. Tickets for the show are automatically moved to February. All affected guests have been contacted directly via email.
 
Especially regarding "The Bodyguard"
Tivoli, Langkjær Entertainment og Live Nation has decided to postpone The Bodyguard until January 2021. Further information have been sent straight to affected customers’ email addresses.
 
Especially regarding "Alvin Ailey"
Due to COVID-19 Alvin Ailey American Dance Theater has decided to postpone Alvin Ailey until Autumn 2021. Futher information have been sent straight to affected customers' email addresses.
 
Especially regarding ”ONE HUNDRED - a tribute to Charlie Parker”
Due to the recommendations from the Danish Health Authority and recent stricter restrictions due to the COVID-19 virus Tivoli has chosen to postpone the concert until 22 September 2020. All affected guests have been contacted directly through the mail they have used for the ticket purchase.
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Please refer to the website of the Danish Health Authority, which is updated on an ongoing basis with the latest information about COVID-19: sst.dk/corona

You are always welcome to get in touch by telephoning the Tivoli Call Centre on + 45 33 15 10 01 or by emailing info@tivoli.dk if you have any questions.

We are looking forward to seeing you!

When attending live-events in Tivoli, please remember to comply with the following security instructions due to COVID-19:

  • Please stay in your seat
  • The walking area should only be used to and from the restrooms and bar - please don't stop on your way
  • Please, as far as possible, only one person from your party should go to the bar
  • Unfortunately it is not allowed to sing or dance to the music
  • Please do not move the benches

Please don't hesitate to reach our to our Tivoli staff if you have any question.

Tivoli wishes you a safe and unforgettable experience. 

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