Take care of each other

We are looking forward to seeing you!

Tivoli looks forward to welcoming you to a fun-packed visit where we all take care of each other. The most important thing for us is to receive our guests in an appropriate manner in accordance with current guidelines. That's why we've taken a number of measures in compliance with government guidelines.

Protective precautions:

When you arrive at Tivoli’s main entrance, there will be a self-service entrance for visitors with a Tivoli Pass or a pre-purchased admission ticket. We recommend that you buy your tickets from home.
Tivoli monitors the number of guests, and sometimes our doors may be temporarily closed if many people visit at the same time.

We have increased our cleaning procedures and installed many hand sanitising stations throughout the Gardens. We will also ensure that people observe the necessary social distancing by putting up distance markers as well as signs asking people to keep to the right in high-footfall areas. One-way systems may be established in some places if necessary. Because Tivoli covers a large area of 82,000 m2, there is plenty of space for our visitors. We follow the government recommendation of 4m2 per visitor.

Due to the guidelines against large gatherings, the Rasmus Klump playground is temporary closed.

Updated precautions regarding face masks:
At Tik Tak, the Milky Way Express, the Roller Coaster, the Demon, Vertigo, the Monsoon, Aquila, the Flying Trunk and the Mine, free disposable face masks are provided on each individual ride, so that visitors can enjoy all the excitement while following the appropriate precautions. We encourage guests to also wear a face mask when queuing for the rides.
If you visit a restaurant or café in the Gardens, you must always wear a face mask when you're walking or standing. There is no obligation to wear a face mask while seated at a table. If you like, you can pre-order your food via the Tivoli app.

Face masks must also be worn in the restroom areas, the Glass Hall Theatre, the Tivoli Concert Hall, at Nimb and in shops and arcades. 

Digital queue:
On almost all the rides*, our guests will be required to wait in a digital queue. The physical queues are restricted to the number of visitors that there is room for on the next ride. Read more about digital queuing below.

Tivoli's friendly attendants now have a new uniform, as all staff working at the rides will wear a face visor. We take care of each other so that you can enjoy your visit to Tivoli while taking the appropriate precautions. We encourage all our guests to download the Smitte|stop app, so that we can all help curb the spread of infection.

*The information may change from day to day.

 

DOWNLOAD THE SMITTE|STOP APP

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Book time of arrival in Tivoli

Regarding COVID-19

We are doing our utmost to ensure a safe visit for all guests, and the most important thing to us is to receive our guests in an appropriate manner in accordance with current guidelines.

When visiting Christmas in Tivoli this year, it is necessary to book your time of arrival in advance. As always, access to the Gardens requires a valid entrance ticket or Tivoli Pass. 
Please note, that there won’t be any access to the Gardens without a pre-booked arrival time and a valid entrance ticket or Tivoli Pass. We implement this precaution in order to avoid big gatherings and to ensure a safe and joyful Christmas experience.

On the day of your pre-booked visit, you may stay in the Gardens for as long as you like until we close at 22:00. The booking simply states the time period for your arrival at Tivoli.

Book time of arrival now

Stand in line - separately

Digital amusement line

Wait in line for your next ride in the Tivoli app!

When you visit Tivoli Gardens some lines for our rides are digital*. With the digital amusement lines you will have more time to enjoy the Gardens and have fun with family and friends. 

How it works:

  • Download the Tivoli app**
  • Choose “Book a ride” and pick the ride you want to try, and choose the number of people who is riding with you.
  • The countdown has started. Keep an eye on you place in the queue, and make sure to check in, in time.
  • Turn on push-notifications and allow us to let you know when it is your turn.
  • Have fun and enjoy your ride!

Psst! Watch the video on this site if you want to see how it works.

*It's only necessary to pre-book your ride in the Tivoli app for the following rides: The Galley Ships, The Mine, Aquila, The Bumber Cars, The Camel Trail, The Monsoon, The Golden Tower, The Swing Carousel, and Haunted House.

** It is possible to lend a smartphone at the Tivoli Service center, if you do not have one yourself.  Be aware you must be + 18 and either deposit 1000 DKK or present a valid picture ID.


 

Buying Tickets From Home

Prepare your visit

We encourage you to plan your Tivoli adventure in advance and buy your tickets and multi-ride tickets from home. This will allow you to use our self-service entrance with your pre-purchased admission ticket.  

Please note that it is necesarry to book the time of your arrival prior to your visit. Tivoli will only allow entrance to the Gardens with a valid reservation. The functionality for the booking is not yet finished, but you will find the information on this page, once the functionality is available.

You can read further information about COVID-19 here.

Buy your ticket

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Frequently asked questions

Below you can find answers to frequently asked questions about your visit to Tivoli after covid-19.

  1. Do I have to book my visit in advance?

    Yes, it is necessary to book your time of arrival. 

    Book now.

  2. Which rides are open?

    Luckily all but a very few rides are open.

    The closed rides include The Fun House and VR in the Demon. These rides are closed due to the guidelines and restrictions from the Danish Health Authority.

    It's necessary to pre-book your ride in the Tivoli app.

  3. Do I need to use a face mask?

    If you visit a restaurant or café in the Gardens, you must always wear a face mask when you're walking or standing. There is no obligation to wear a face mask while seated at a table.

    A face mask is mandatory on the following rides: Tik Tak, the Milky Way, the Roller Coaster, the Demon, Vertigo, the Monsoon, the Mine, Aquila and the Flying Trunk.

    Tivoli provides free disposable face masks to guests each time they go on these rides. We encourage you to also wear a face mask when queuing for the rides.
    A face mask is not mandatory on any other rides at Tivoli.

    *Please note that this information may change from day to day.

    Face masks are also mandatory in the Glass Hall Theatre, The Concert Hall, at Nimb and in shops and arcades

     

  4. Do I have to use the Tivoli app to stand in line?

    Yes, you do need the Tivoli app to stand in line.

    If you do not have a smartphone it is possible to borrow one for a deposit of 1000 DKK or picture ID at the Service Center at the Main Entrance.


     

  5. How do I stand in line, if I do not have a smartphone?

    If you do not have a smartphone it is possible to lend one at the Tivoli Service center. Please be aware you must be + 18 and there will be a deposit of 1000 DKK or picture ID.

  6. How do you comply with the restrictions at the rides?

    With the help of our digital ride queue and the distance markers installed at the entrance to the rides, we create appropriate conditions that allow you to enjoy your favorite rides. The physical queues are restricted to the number of visitors that there is room for on the next ride.

    The attendants at all our rides will wear Tivoli visors. In addition, there are hand sanitizing stations at all the rides, and the attendants focus strongly on maintaining appropriate and hygienic conditions.

    A face mask is mandatory on the following rides: Tik Tak, the Milky Way, the Roller Coaster, the Demon, Vertigo, the Monsoon, the Mine, Aquila and the Flying Trunk. A face mask is also mandatory on our Halloween ride, The Haunted*.

    Tivoli provides free disposable face masks to guests each time they go on these rides. We encourage you to also wear a face mask when queuing for the rides. A face mask is not mandatory on any other rides at Tivoli.

    *Please note that this information may change from day to day.

  7. How do you prevent queues from forming in front of Tivoli?

    When visiting Christmas in Tivoli it is necessary to reserve yout time of arrival. Our attendants at the entrance focus strongly on preventing congestion.

  8. Is it possible to charge my phone in Tivoli?

    It is possible to charge your phone at the Central Station entrance in Bernstorffsgade. It is also possible to buy a charged powerbank at the Tivoli Servicecenter at the Main Entrance.

When Attending Concerts In Tivoli

Your concert ticket is valid as entrance ticket and it is not necessary to book time for your arrival to enter the Gardens.

When attending live-events in Tivoli, please remember to comply with the following security instructions due to COVID-19:

  • Please wear a face mask when you are not sitting down
  • Please stay in your seat
  • The walking area should only be used to and from the restrooms - please don't stop on your way
  • As far as possible, only one person from your party should go to the bar
  • Unfortunately it is not allowed to sing or dance

Please don't hesitate to reach our to our Tivoli staff if you have any question.

We are looking forward to seeing you!. 

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